In this article, you will find Class 10 Introduction to Tourism Unit One MCQ. Soft Skills – II MCQ can help you to make your preparation strong enough for the CBSE boards. You can also watch the explanation on my YouTube channel of the chapter.

Class 10 Introduction to tourism unit 2 MCQ

Table of Contents

Top 30 Class 10 Introduction to Tourism Unit One MCQ

1. Soft skills refer to:

A. Computer operations
B. Personal and interpersonal abilities
C. Mechanical skills
D. Typing speed

2. Which of the following is a soft skill?

A. Coding
B. Teamwork
C. Data entry
D. Plumbing

3. Personality is defined as:

A. External appearance only
B. Combined behavior, attitude, and appearance
C. Dress style only
D. Speaking loudly

4. The process of improving personal traits is called:

A. Personality development
B. Employment
C. Imitation
D. Interviewing

5. Which is an example of positive body language?

A. Frowning
B. Avoiding eye contact
C. Smiling and nodding
D. Crossing arms

6. Which factor does NOT influence personality?

A. Heredity
B. Environment
C. Education
D. Footwear brand

7. Grooming refers to:

A. Maintaining personal hygiene and neatness
B. Learning languages
C. Traveling abroad
D. Shopping habits

8. Why is grooming important in tourism?

A. It creates confusion
B. It makes staff look professional and reliable
C. It reduces communication
D. It saves food

9. Which of the following represents good telephone etiquette?

A. Shouting
B. Dropping calls suddenly
C. Greeting politely
D. Talking with mouth full

10. Clear communication means:

A. Using difficult words
B. Speaking rudely
C. Speaking clearly and listening carefully
D. Ignoring feedback

11. Attitude refers to:

A. Behaviour and mindset towards people and situations
B. Height of a person
C. Age of a person
D. Examination marks

12. A positive attitude leads to:

A. Conflicts
B. Teamwork and motivation
C. Stress
D. Disrespect

13. Which is NOT a type of soft skill?

A. Leadership
B. Problem-solving
C. Welding
D. Time management

14. Which posture indicates confidence?

A. Slouching
B. Eye contact and straight back
C. Turning away
D. Hands in pockets

15. Listening skills include:

A. Interrupting frequently
B. Paying full attention
C. Daydreaming
D. Laughing randomly

16. Professional appearance is important because:

A. It attracts attention
B. It builds first impressions on clients
C. It increases salary directly
D. It reduces responsibilities

17. Which is an example of poor etiquette at workplace?

A. Punctuality
B. Arguing loudly
C. Politeness
D. Respecting seniors

18. Teamwork means:

A. Working alone
B. Working with cooperation towards a goal
C. Avoiding discussions
D. Dominating others

19. Which skill helps in solving customer complaints?

A. Cutting wood
B. Interpersonal skills
C. Sleeping
D. Guesswork

20. Non-verbal communication includes:

A. Voice tone only
B. Body language and gestures
C. Writing letters only
D. Telephone calls

21. Time management helps to:

A. Delay work
B. Complete tasks on time
C. Increase confusion
D. Avoid planning

22. Good interpersonal skills help in:

A. Building strong relations
B. Avoiding people
C. Increasing arguments
D. Isolating oneself

23. Which of the following is a telephone courtesy?

A. Speaking with anger
B. Keeping long silence
C. Identifying oneself properly
D. Disconnecting without notice

24. A well-groomed tourism employee should:

A. Wear dirty clothes
B. Maintain proper hygiene
C. Ignore customers
D. Speak disrespectfully

25. Which action shows respect during communication?

A. Interrupting
B. Listening patiently
C. Yawning
D. Ignoring speaker

26. Leadership skill helps in:

A. Giving direction and motivating others
B. Creating fear
C. Avoiding responsibilities
D. Being silent

27. A polite tone on phone means:

A. Showing anger
B. Speaking softly and calmly
C. Speaking fast
D. Keeping quiet

28. Why is body language important?

A. It confuses others
B. It conveys feelings without words
C. It hides emotions
D. It reduces confidence

29. Which one is a sign of poor attitude?

A. Helping others
B. Complaining constantly
C. Smiling
D. Team spirit

30. A tourism professional must have:

A. Negative outlook
B. Rude language
C. Courteous behaviour and empathy
D. Laziness

✅ Answer Key – Unit 1 MCQs

Q	A	Q	A	Q	A	Q	A	Q	A
1	B	7	A	13	C	19	B	25	B
2	B	8	B	14	B	20	B	26	A
3	B	9	C	15	B	21	B	27	B
4	A	10	C	16	B	22	A	28	B
5	C	11	A	17	B	23	C	29	B
6	D	12	B	18	B	24	B	30	C